Policies
Terms & Conditions
This website is owned and operated by Carla Danks. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the purchase of handmade gifts. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Shipping
Free UK with orders over £40. Standard 2nd class Royal Mail delivery £1.60
*Upgrade at check out for 1st class £2.00. Tracked shipping £4.00
**Unfortunately, we are unable to provide International shipping.
As a business we do not hold responsiblity for the safe delivery of purchases once it has been taken by the courier service. Please consult the service provider for tracking information. We are more than happy to provide assistance when deliveries do not arrive on time but will not be able to refund or replace lost items.
Purchasing terms
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for purchasing our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Return and refund policy
Due to hygiene we are unable to accept returns on earrings. If your purchase is faulty or damaged on arrival please contact for a replacement within 14 days of the date you receive the product. The buyer is responsible for replacement postage cost.
We include care instructions in product listings as polymer clay must be handled and stored with care. If your product becomes damaged due to misuse we are unable to supply a replacement. Buyer is to supply a photo of damage caused via postage or manufacture issue. If the damage is a result of mishandling the product we will not be able to supply a replacment.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Carla Danks. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof unless permitted by Carla Danks under contract terms of sale.
Privacy Policy
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at carla.cwtch@gmail.com or send us mail to:
Carla's Cwtch
8 Llys Wenallt, Tonna,
Neath SA113NX